Business data
Customer support
Support tickets show a problem, the steps your team took, and how it was resolved.
One task, from request to result.
Invented exampleRequest
A customer cannot finish an order after changing a setting.
Work
Support checks the setting and explains the fix.
Result
The customer completes the order. The ticket is closed.
AI teams could use resolved cases to study troubleshooting and helpful responses.
What to look for
Help desk tickets, support chats, and resolution notes.
- The original problem and confirmed fix
- Status changes and escalation notes
- Enough product detail to explain the problem
What to check
- Do messages contain passwords or account numbers?
- What do customer agreements allow?
- Are repeated tickets or automatic replies included?
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